Other factors have contributed to the current situation as well. #STAPLES MCAFEE TOTAL PROTECTION PC#Therefore, servicing a PC has in its self became a dwindling occupation. The situation: America has moved from a service base economy to a consumer based economy or a throw away society. The real issue is the greed of money and ignorance of individuals on all levels. Furthermore, it comes from an additional 5 years of experience in the IT world and academic world (i.e. The truth is as follows and comes sadly from over 3 years of experience from working for staples. None of you see the heart of the problem. However, allow me to apologize when I say that most of you are idiots. While some have some not so relevant points. Ok first let me state that some of you have some relevant points. Chances are you'll never see your computer again, or it'll take so long that you'll forget you left it for repair and they use it for parts. Basic knowledge isn't a must to work in the Staples computer department.īottom-line is NEVER take your computer to a retail store, especially Staples, for computer repair. That was told to a customer by another EasyTech person, and it took all I could do to stop from laughing in front of the customer. Hmmm.irony?Īnd here's the kicker.hearing other EasyTech employees telling customers that they don't have extensive computer knowledge, calling me over to answer detailed computer questions, having managers watch me work on computers and having no idea of what I'm doing (it was removing viruses on the most detailed level), or telling customers that a wireless all-in-one printer/copier/scanner/fax machine can fax without a phone line because it's wireless. The EasyTech "kids" I worked with had no previous computer knowledge, but could sell services to rip-off the customer.and as informed by management, "Have the repair charges split between 2 or 3 paychecks." According to the Staples training, we weren't supposed to manage the customer's money. Please don't take your computer to get repaired at Staples. I was accused of not having done the correct work, but I wasn't the EasyTech who performed the repair. As a former Staples EasyTech employee and highly-regarded computer expert, I find it absolutely ridiculous that I was accused of returning a computer in repair to its owner stating the work was completed, yet the work was never done correctly.
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